A Personalized Service with Flexible Payment Structures

Whether you want to pay-as-you-go or set a flat fee each month, you can choose a plan that works best for you!

Here's How It Works:

Find and Hire Remote Workers

Finding remote talent you can trust is half the battle, which is why we pair you with one of our Talent Advocates. They will match you with pre-vetted agents that fit your needs. Once an agent is hired and they start working on the Overpass Customer Engagement System, you will be invoiced weekly for their time.

Frequently asked questions
What type of work can the agents do?

Agents can handle any of your customer engagement and sales needs! A few of the categories they specialize in include sales, cold calling, lead generation, telemarketing, appointment setting, retention and loyalty, collections, fundraising, surveys, political polling and much more!

Do I have to pay for any of the Talent Advocate services?

No, our TA’s are part of the service we offer to help ensure you are hiring the people you need for a successful calling campaign.

Do agents work for me directly?

Yes, all agents in the Overpass Talent Network are contractors that work directly for you. Most of the agents that you’ll find on Overpass work from home and are contracted by you through our platform.

Set Up Your Campaign

Our Customer Engagement System is the core solution you and your agents will be working with. It takes just minutes to set up and get your first campaign started.

Cost for Phone Numbers
Use your existing phone number as your Caller ID:
Purchase a new standard number (or to transfer your own standard number) to receive calls:
Purchase a new toll-free number (or transfer your own toll-free number) to receive calls:
Cost for Making/Receiving Calls
To make standard calls:
2.9 cents per minute
To receive toll-free calls:
3.8 cents per minute
To receive standard calls:
1.9 cents per minute
Frequently asked questions
What is the Overpass Customer Engagement System (CES)?

The CES enables organizations to connect with customers using web-based tools. Setting up a campaign and managing customer relationships has never been this easy! Organizations can now have a 360° view of each interaction between agents and customers at a fraction of the cost.

Are there monthly user fees for the Customer Engagement System?

There are NO monthly user fees for the following users:

  • The account owner
  • Users hired through the Overpass Talent Network (administrators, supervisors or agents)

  • There is a $24/month user fee for:
  • Invited users (e.g. employees, volunteers, etc. that were not hired through the Overpass Talent Network)
  • Do I need to get phones for my agents?

    No, you don’t. Our Customer Engagement System allows agents to make calls directly through an Internet browser. All you and your agents need is a computer, a headset and a good Internet connection.

    We Pay Agents on Your Behalf

    It doesn’t matter if your agents are in different countries or if you’re paying per seat or by the minute—we’ll send you just one invoice for everything and take care of sending payments to your agents!

    Frequently asked questions
    Do I pay an agent directly?

    No, we’ll take care of that for you. We calculate your agents’ time for the week, send you an invoice, and send payment to the agent on your behalf.

    Do you pay my own invited agents?

    No, any agents that you invite to the system that is not contracted through Overpass does not go through our billing process.

    What if I have questions about an invoice?

    Feel free to contact us directly at support@overpass.com or call us at +1 (201) 898-2312.

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