We knew there was a better way to work with call centers—so we built it. By taking the entire customer engagement process and moving it into the cloud, we created a virtual call center that’s easy for you to set up and monitor from end-to-end. No more unexpected surprises!
Lavie is responsible for the overall strategy and performance of Overpass. He is also the founder of Mpower Energy—one of the most successful electric and gas service providers in the country—and boasts a business footprint across 10 states. In fact, Overpass was born out of the pain points he experienced while operating Mpower Energy’s sales, retention, and customer service departments. After a year of beta testing, he is proud to launch Overpass’ first product solution in Fall 2017. Lavie is passionate about remodeling schools within his community and mentoring at-risk teenagers. He has a Masters from NYU and lives in Brooklyn with his wife and four young children.
Yamen fuels the Overpass machine with his many roles—leading product development and management; directing the product vision and strategy for Overpass; and running the day-to-day operations of the company. In addition to founding Overpass with Lavie, they partner together to create marketing and sales strategies. His dream for Overpass is to be an influential and positive force that will revolutionize the way businesses, workers, and customers interact. Prior to Overpass, Yamen founded a marketing and product development consultancy; co-founded AmbushCall in the UK, and served as the Vice President of Business Development at Teltech Systems, Inc. He has a B.S. in Marketing & Management from Touro College and lives in Brooklyn, NY with his wife and children.
Rafael drives the technical direction and architecture of the Overpass platform in both the web based and telephony systems. He also contributes to the overall strategy and vision for the company. His passions include being at the forefront of technology and helping empower businesses for success. This ideology is put into practice at Overpass by building software that allows people to focus on their business versus learning a traditionally complex industry. He is also responsible for building up a skilled team that works with a solid, modern tech stack. Rafael grew up in Amsterdam, studied abroad in England and Belgium, and was ordained as a Rabbi in 2006. He lives in Airmont, NY with his family.